What's the very first thing I should do during a plumbing emergency?

Shut off the water. For a single fixture, close the valve right behind or beneath it. For a burst pipe or a leak you can't isolate, find your main shut-off, usually where the line enters the house or near the meter, and turn it clockwise. Then call us and we'll handle the rest. Stopping the water is what saves your home.

Do you actually answer at night and on holidays, or just take a message?

We answer. Our 24/7 line reaches a real person who can dispatch a plumber, not a recording that calls back in the morning. Burst pipes and sewage backups can't wait until Monday, so we staff for nights, weekends, and holidays across Charlotte and Monroe. The sooner you call, the less water gets where it shouldn't.

Is emergency plumbing priced higher than a normal visit?

We give you an upfront, flat-rate price before any work, even at 2 a.m. We don't invent a panic surcharge because it's late or you're stressed. The cost reflects the actual repair. You'll hear the number and approve it before we start, the same way we work during regular hours.

My toilet is overflowing right now. How do I stop it?

Reach behind the toilet near the floor and turn the small oval valve clockwise to shut off its water. If there's no valve or it won't turn, lift the tank lid and push the rubber flapper down over its opening, or lift the float to stop the fill. That buys you time. Then call us to clear the underlying clog or blockage.

Plumbing Service

24/7 Emergency Plumbing in Charlotte, NC

Plumbing emergencies don't keep business hours, and neither do we. When a pipe bursts, a water heater floods the garage, or sewage backs up into a tub, the clock matters: every minute of running or backing-up water is more damage to your floors, walls, and belongings. Elite Plumbing answers the phone day or night, weekends and holidays included, and we get a real plumber moving toward you fast. We serve the whole Charlotte metro and Monroe. On the call, we'll walk you through shutting off the water to limit damage before we arrive. You'll get an upfront price even at 3 a.m., not an inflated emergency number invented on the spot.

Get a Free Estimate (980) 758-1046

Signs you need emergency

A burst or split pipe spraying water inside a wall or ceiling
Sewage or wastewater backing up into tubs, showers, or floor drains
A water heater leaking heavily or flooding a closet or garage
No water at all in the house, or water that won't shut off
An overflowing toilet that won't stop after the supply is closed
A sudden, fast-spreading leak you can't locate or stop
A frozen pipe during a hard Charlotte cold snap

How we handle it

1
Call and stabilize
When you reach us, we stay on the line and guide you to the right shut-off, whether that's a fixture valve or the main, so the flooding stops while we're on the way. Slowing the water down is the single biggest thing that limits damage.
2
Dispatch a real plumber
We send a licensed plumber, not a call-center promise. You'll know who's coming and roughly when, so you're not left guessing in the middle of a flooded room at night.
3
Find the source and price it
On arrival we locate the actual failure point and give you an upfront price before we work, the same flat-rate approach we use at noon. Emergencies don't earn a mystery markup with us.
4
Stop the damage, then repair
Our first goal is to make the home safe and dry, then complete a lasting repair. If a wall needs to come open or a part needs ordering, we explain the plan and your options clearly.

FAQ

Common plumbing questions, answered straight.

Straight answers to the plumbing questions Charlotte homeowners ask most.

Still have questions?

Call (980) 758-1046

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